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Reporting in LogicMonitor to analize SLAs grouped by Priority

As you know some groups are monitoring directly from LogicMonitor and not from SPLUNK so we have a really big issue to calculate different KPIs like Reaction and Resolution times for those events. As you know this is key to measure the quality of ...
Agustin Diego 7 months ago in Reliability and Observability 5 Released

Enhance SDT functionality

Currently, SDT functionality is working as designed meaning setting the machines in maintenance mode based on the Delivery Group to which they belong. However, there are instances (Delivery Group) that throw alerts and incidents based on the data ...
Fernando Quintas 12 months ago in Reliability and Observability 1 Released

SNow Incident ticket update

The ServiceNow incident ticket is initially created when a new episode is generated in Splunk, using data from the first event. As additional events are collected within the same episode, they may contain relevant information that should be added ...
Tobias Rueedi 4 months ago in Reliability and Observability 0 Released

Adding LABELS option for the JIRA intergration webhook

We had a session to day on the new JIRA webhook integration for datadog monitors. It works and it was fantastic. But it would be nice if there is option to setup LABELS in the JIRA Ticket so that it gets assigned to right board in project.
Pavan Kukkala 3 months ago in Reliability and Observability 2 Released

Create an incident once a privileged operation recorded in Oracle .aud file

Description: In response to findings from the ICFR audit, ICFR auditors have requested the implementation of audit logging for specific privileged events occurring on Oracle databases. These events are recorded in the Oracle .aud file. LogicMonito...
Viktoria Kolesnikova 7 months ago in Reliability and Observability 0 Released

Logic Monitor to create incident from audit log created by MS SQL servers in Windows event log

Referring to the ICFR Findings, ICFR auditors wanted us to have an audit log on Privilege Event happens in MS SQL servers. Below are the events that have been identified by our team and we are planning to log these events into Windows Event and ha...
Danny Gan 7 months ago in Reliability and Observability 0 Released

GEP integration

Point 1: Impact 3, Urgency 3, Prio 5 --> no problem, can be achieved. Santi will let us know which value needs to be sent from LogStash/ELK to Splunk (if any) or if it can be hard coded directly in Splunk. Point 2: CI is mandatory. Incident mgm...
Tobias Rueedi 4 months ago in Reliability and Observability 0 Released

Gitlab Runner architectural improvements

Currently, our LogicMonitor automatisms operate using GitLab runners housed within a single virtual machine (VM) containing two Docker containers. This setup is prone to failure, as any issues affecting the VM would render all runners unavailable....
Christian Mochales 4 months ago in Reliability and Observability 1 Released

LogicMonitor - Customize mails sent by triggered alerts

The mails are of this pattern: Subject: itsi-rochepharma.splunkcloud.com mail content:** Thu May 9 06:25:02 CEST 2024 Episode cb815fee-1ba9-4fbe-acc0-d298f382ea03 : 2024-05-09 06:18:08.000 CEST (P3) - rkaubidwtst01.kau.roche.com amp_filesystem_usa...
Grzegorz Bielak about 1 year ago in Reliability and Observability 2 Released

introducing Tufin in Logic Monitor

introduce Tufin in the Logic Monitor for them Jose Luis Bravo Moreno has created rkalvtufin-service in dev SNOW. You would need to create the datasource with the Tufin mib and finally move it to the production environment.
Jose Sacristan 7 months ago in IT Self-service Portal 0 Released