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Operational and Predictive Intelligence - Ideas Portal
Status New Idea
Created by Petar Boychev
Created on Oct 24, 2025

Snow Ticket assignments auto modify Splunk episodes

Hello team, we want Splunk to automatically populate the episode’s OWNER field upon assignment inside the respective SNOW incident. So when we get a autogenerated snow incident and we assign someone to it, the splunk episode gets automatically assigned(the OWNER field) with the same person. This way when dispatchers check splunk dashboards they know right away which episodes are already being taken care of. This is very critical for optimizing our load distribution and utilization. Currently we are loosing about 0.5 FTE to track and coordinate between snow and splunk dashboards. We are HPC infra team but that same issue is problematic for GOC and GNOC teams. So I would put a high value score on it. Please prioritize.

  • Santiago Sanchez
    Nov 25, 2025

    After the assessment phase, due to the unidirectional nature of the integration with ServiceNow, a direct one-to-one mapping between ServiceNow and Splunk user accounts does not exist. Consequently, we are unable to fulfill this specific request.

  • Jose Antonio Almena
    Nov 21, 2025

    Idea migrated to the new Jira Ideas Hub: https://globaljira.roche.com/ideahub#/portal/73/

  • Jose Antonio Almena
    Oct 30, 2025

    The idea is being evaluated to decide whether it is feasibility so we move it to our backlog or discard it.