Hello team, we want Splunk to automatically populate the episode’s OWNER field upon assignment inside the respective SNOW incident. So when we get a autogenerated snow incident and we assign someone to it, the splunk episode gets automatically assigned(the OWNER field) with the same person. This way when dispatchers check splunk dashboards they know right away which episodes are already being taken care of. This is very critical for optimizing our load distribution and utilization. Currently we are loosing about 0.5 FTE to track and coordinate between snow and splunk dashboards. We are HPC infra team but that same issue is problematic for GOC and GNOC teams. So I would put a high value score on it. Please prioritize.
After the assessment phase, due to the unidirectional nature of the integration with ServiceNow, a direct one-to-one mapping between ServiceNow and Splunk user accounts does not exist. Consequently, we are unable to fulfill this specific request.
Idea migrated to the new Jira Ideas Hub: https://globaljira.roche.com/ideahub#/portal/73/
The idea is being evaluated to decide whether it is feasibility so we move it to our backlog or discard it.