Operational and Predictive Intelligence - Ideas Portal
We have integrated ROSS alert mails with MOM for automatic ticket creation in ServiceNOW. The system sends mails as cumulative and it is hard to separate alerts individually. If there are same kind of issue continuing on the system, the system adds new issue and send them as a list.
How can we separate them to create tickets individually with monitoring tool?
Being evaluated by the technical team. Contact with consumers after this evaluation should happen.