ServiceNow can automatically add email content to a ticket

In my last project, which was not within Roche. Our Ticket system was able to add mails directly to the related ticket. It was only needed to add the Ticket No. to the subject of the mail and add a dedicated e-mail address to the CC.
This would help to have the whole story in the ticket.
Service-Now should already be able to do that if my google search was correct... :-)

Greetings
Stefan