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Operational and Predictive Intelligence - Ideas Portal
Status Released
Created by Mohd Jasmuddin
Created on May 10, 2024

Change the assignment group in LM console for given servers

These are the servers that are not managed by the Roche Windows team and for that reason currently, we (the SCCM ) team are receiving alerts related to Windows
So we have checked with the local site admins of these servers and they agreed that they will take care of the Windows alerts
Now we want you to make changes in the LM console so that the ticket is assigned to them instead of the SCCM team


Windows Server Name - BKFVCMDP02E14

ServiceNow Assignment Group Name - DIA Cape Town Scientific Compute Team

Windows Server Name -RBBMVCMDP01N13

ServiceNow Assignment Group Name - DIA Branchburg Infrastructure Support

Windows Server Name - DTUMVCMSECN11

ServiceNow Assignment Group Name - DIA Tucson Onsite Support Group

Windows Server Name - RGCMVCMDP02A02

ServiceNow Assignment Group Name - China Local Onsite Support Team

Windows Server Name - RC9MVCMDP02A02

ServiceNow Assignment Group Name - China Local Onsite Support Team

Windows Server Name - DJAMSFS03

ServiceNow Assignment Group Name - End User Site support UAE

Windows Server Name - rtcmscmsece01

ServiceNow Assignment Group Name - DIA Sant Cugat IT-ICS_OPE Team

  • Admin
    Ismael Perez
    Aug 1, 2024

    These changes have already been implemented in production.

  • Admin
    Jose Antonio Almena
    May 23, 2024

    It is being treated in an operational way, no feature development is required.